Returns & Growing Support

Last updated August 3, 2026

Before sending a return

Email support@greeninacup.com with your order number, the reason for the request, and photos when relevant. Please wait for return instructions; packages sent without authorization may not be identifiable or eligible for a refund.

Seed, soil, and used kits

Seed and soil are consumable growing materials. Opening, planting, watering, assembling, or using a kit may affect whether it can be returned. We review requests based on the product's condition and the reason for the request before authorizing a return.

Germination and living plants

Germination and lifespan depend on moisture, temperature, light, seed handling, and other conditions outside our control, so growth is not guaranteed. If seed does not sprout, review the Setup Guide, then send us your order number, timeline, and photos. We will help troubleshoot and review the available next step.

Damage or missing parts

If your order arrives damaged or incomplete, contact us promptly with photos of the box, shipping label, and affected contents so we can investigate.

Approved refunds

When a refund is approved, it is returned to the original payment method. Your bank or card issuer controls how quickly the credit appears.